Q1 What is the deposit?
We need the deposit (30,000yen) before we reserve the room for you. The deposit is refundable. But if there is any damage to the premise on check out, we can't refund the full amount.
[ See Rental Requirements ]

Q2 When is payment due?
When you check in, you are required to pay the first month rent (the first week rent for weekly rental). When you stay over 1 month, we will charge the fee for the next month at the end of the month. Partial months will be rebated on a fraction basis.

Q3 Do I have to pay the water, electricity, and internet connection
expenses?
The rents (both weekly & montly) on guest house units include utility expenses. Apartments are a little different. For apartmetns, utility expenses are included ONLY in the weekly rent. The monthly rent DOES NOT include utility expenses.
[ See Room Types ]

Q4 What identification is required?
We need your passport and visa, and we will make a photocopy of them.

Q5 Do you have a curfew?
No, we don't. You can come and go as you want. However, you must not disturb other residents.

Q6 Are meals included?
No, we don't provide a meal service. There are convenience stores, supermarkets and restaurants near the guesthouse. Also there is a kitchen which you can use.

Q7 Can 3 people share a room?
It is possible, but we will charge 15,000yen (10,000yen for weekly rentals) for each additional person . The number of guests allowed can vary depending on the room sizes (For the large-sized rooms it's 3 guests). Children under 6 years old are free.

Q8 We are thinking of sharing a room with 2 people. Will we be provided extra bed?
Yes. We will bring in extra bed with no charge. However, if you are sharing with more than 2 people, it won't be a bed that's going to be provided, but it would be a cot or portable bed or japanese style mattress & futon.

Q9 Can I use the internet?
Internet connection is available at every guesthouse. WLAN is installed so you can bring your pc to your room to connect the internet. Or you can also use common PC at common space for free.
[ See Room Types ]

Q10 When is the check-in time?
The check-in time is 10am - 5pm. Please let us know your check-in time.

Q11 Is there charge to use your drying & washing machines?
No,there isn't. You can use our drying & washing machines with no charge (No coins or cards needed).

Q12 What do I need to bring when I sign the rental contract?
1) A valid id (passport, drivers lisence and such) 2) a valid visa 3) The first month rent 4) The deposit (30,000yen)

Q13 What is the guest house?
With a guest house unit, the kitchen, toilet, and bath/shower are shared with other tenants. Our guest houses feature common dining spaces as well.
[ See Room Types ]

Q14 Is smoking allowed?
No it's not. But certain houses have the designated smoking section OUTSIDE the house where you can smoke.

Q15 I am Japanese. Can I rent a room?
Yes, you can. At Bamboo House we believe in healthy cultural exchanges between people from different countries, cultures, and backgrounds.

Q16 Can I re-furnish my room on my expenses if I wanted to?
Yes. To a certain degree we should add. It's okay if you are changing your curtains or bedding or table & chairs. But you CANNOT re-paint the wall or redo the floor for instance. Before you start re-furnishing your room, please let us know about your ideas.

Q17 Does your rental policy allow pets?
No pets allowed at Bamboo House.